Refund policy

Arrive Alive Guarantee. We guarantee your plant arrives alive and healthy. If it arrives dead or severely damaged:

1. Email us at support@fruittreedirect.com within 48 hours of delivery with photos of the plant and the box.
2. We will send a replacement or refund you — your choice.

If your plant dies within the first 30 days despite proper care for its variety and USDA zone, contact us with a photo and we'll make it right with a replacement or store credit.

Dormant plants: bare root and dormant plants may arrive without leaves — that's normal. If a dormant plant hasn't leafed out by June 1 after proper planting, contact us for a replacement or store credit.

Returns. Live plants can't be returned — but you should never pay for our mistakes. If we ship the wrong variety, a damaged plant that can't be saved, or your order never arrives, we replace it or refund you in full. Email us within 48 hours of delivery (for damage) with photos.

Refunds go back to your original payment method within 5-10 business days of approval.