When will my order ship? Orders are processed in 1-3 business days and plants are dispatched early in the week. Typical delivery is 7-15 business days. Bare root trees ship only while dormant (late fall to early spring); if you order one outside its window, we’ll hold it and ship at the right planting time for your USDA zone, and email you the expected window.
How much is shipping? A flat $14.95 per order, no matter how many plants — and free on orders of $149 or more.
What if my plant arrives dead or damaged? That’s what our Arrive Alive Guarantee is for: email support@fruittreedirect.com within 48 hours of delivery with photos of the plant and the box, and we’ll send a replacement or refund you — your choice.
What if my plant dies after I plant it? If it dies within 30 days of delivery despite proper care for its variety and USDA zone, send a photo to support@fruittreedirect.com and we’ll replace it or give you store credit. Bare-root and dormant plants that haven’t leafed out by June 1 after proper planting are covered the same way.
Why did my tree arrive without leaves? Bare root and dormant plants ship without leaves on purpose; it’s how they travel best. If a dormant plant hasn’t leafed out by June 1 after proper planting, contact us for a replacement or store credit.
Can you ship to my state? Some plants can’t legally ship to certain states (for example, blueberries to California). Each product page notes its restrictions, and if an order can’t ship to your state we’ll cancel and refund it in full.
Do you offer returns? Live plants can’t be returned, but if we make a mistake — wrong variety, unsalvageable damage, a lost order — we replace it or refund you in full.